Bostonpost Technology specializes in property management software for affordable housing

We provide web-based, hosted software and services to property management firms managing affordable housing subsidized by HUD and USDA affordable housing programs or developed with financing from Low Income Housing Tax Credits.

Our customers use Bostonpost Property Manager® software to streamline compliance administration, financial management, and overall property management operations for any mix of affordable housing funding programs.

Our system does this well because it did not evolve from older software versions that supported only one type of affordable housing. The Bostonpost software was designed from the start to handle the complex mix of funding programs that is common today.

Whether you are managing properties with only project-based vouchers, properties rehabilitated with tax credit funding, newer properties with complex, layered funding, or anything in between, the Bostonpost system can help you manage all of it with one system that staff can handle with ease.

In one application you have everything needed to reduce compliance risk, increase visibility into property operations, fully automate creation of tenant records, easily cross-train employees to handle multiple roles and tasks, and slash the time your staff is now spending on compliance administration.

Key features include:

  • A fully automated tenant certification process complete with a built-in pass/fail reporting system that confirms and validates data as it is entered;
  • Intelligent waitlist and turnover processing that maintains compliance by preselecting only those applicants who are eligible for a given unit;
  • Automatic production of complete resident files and verification forms from a central document library with over 400 document templates that can be printed automatically as users complete routine processing tasks;
  • Comprehensive maintenance tracking and invoice processing;
  • Fully integrated accounting GL, AP, AR processing.

Along with great software, excellent customer service is needed to sustain long-term customer relationships. And, Bostonpost customer support is second to none.

Using online, email, and phone communications, Bostonpost customers enjoy immediate and unlimited contact with our support team. Because Bostonpost hosts all customer software and data, our expert support analysts have instant access to customer information needed to identify and resolve problems quickly.

To get new customers up and running quickly, Bostonpost focuses our staff and yours on what they can do best in the setup process. New customers gather and verify property information while Bostonpost handles all property setup and configuration tasks.

Bostonpost takes full advantage of web-based technology to deliver extensive online implementation and training services that keep transition costs low while providing a safe, low-stress process for users to adopt the new system.

Bostonpost Technology provides real value to affordable housing management professionals by combining powerful, web-based software, responsive customer support, unmatched conversion assistance, and trouble-free hosting services with budget-friendly pricing.

Overview

Property Management & Compliance

Bostonpost software enables real-time access to all property, tenant, compliance, financial, and maintenance information with an easy-to-use, web-based application that supports all affordable housing types.

Compliance with HUD, USDA, tax credit, and PHA requirements is improved and simplified because compliance enforcement is built into the core system, not added on as an optional module.

Our base software provides support for all affordable housing programs:

HUD - Sec 8, 202, 236, 811, PRAC, BMIR, RAP, Rent Supp, HOME
  • 50059s, 52670 HAP Vouchers
  • Special Claims for damages and vacancy
  • HAP reconciliation process
  • Ready-to-use document templates
Sec 42 Tax Credits, Bond Financing
  • Federal and state level set asides
  • Compliance reporting for every state
  • Supports multiple set asides by property or building and for fixed or floating units
  • Generates alerts to guide compliance with next available unit, 140% and 170% income rules
USDA RD - Sec 515
  • Rental assistance certification RD 3560-8
  • Basic rent and overage tracking
  • Preparation of MINC submissions 3560-8
Public Housing & HOPE IV
  • 50058 submissions to PIC
  • Support for ceiling rents
  • Track tenant service programs
NYC Rent Stabilization
  • Automates leasing process for vacancy leases and lease renewals including calculations for MCI and IAI rent increases.
  • Supports DRIE and SCRIE vouchers
  • Annual apartment registration

Maintenance Tracking

Track maintenance activity from the initial service request through completion and subsequent invoice processing and payment.
  • Sort and schedule maintenance tasks
  • Reduce unbilled maintenance activity
  • See what deferred maintenance may impact reserves
  • Track history of major asset replacements
  • Compare completed maintenance activity billing to time sheets
  • Create detailed reports of completed maintenance and costs

Invoice Processing

Streamline invoice processing with decentralized invoice entry and scanning and centralized review, approval, and payment.

Accounting

All property level AR activity is posted to GL automatically using Bostonpost integrated accounting or by exporting a file of journal entries to existing accounting software.
  • Integrated accounting supports general ledger, accounts payable, corporate A/R,  and cash management.
  • Transaction history is never purged which allows financial reporting for any date range.
  • Monthly activity reports can be accessed at both the property level and by the central office accounting team.

Customer Support

Bostonpost recognizes that excellent customer service is the key to long-term customer relationships and this is reflected in every interaction we have with our customers.

When customers call, they do not hear a voice menu. Every customer call is answered in person. Call volume is monitored to make sure that enough support analysts are available to receive customer calls and to complete follow up tasks needed to resolve issues.

Because all software and data is hosted by Bostonpost, our support staff can be online with each customer immediately looking at the same information they are. This allows our support team to resolve most support calls immediately.

Training

To prepare to use the software, users complete six online, instructor-led training sessions close to the time they will actually use the new information.

Training sessions are reinforced with user guides, help documentation, and by simulating actual processing in a training database.

If online training does not suit your organization, trainers will customize an instructional program that does.