Support Services

Bostonpost recognizes that excellent customer service is the key to long-term customer relationships and this is reflected in every interaction we have with our customers.

When our customers call, they do not hear a voice menu. Every customer call is answered in person, no matter how busy we are. Call volume is monitored to make sure that enough support analysts are assigned to receive customer calls and to complete follow up tasks needed to resolve issues. Details of every customer contact are entered into a case management database so that information does not have to be repeated if there are follow up calls.

In these and many other ways, Bostonpost strives to deliver responsive, high-quality support services to every customer, every day. When you call with a problem, we understand the importance of resolving your issue quickly and professionally. Because all software and data is hosted by Bostonpost, our support staff can be online with each customer immediately looking at the same information they are. This cuts the time required to find out what the problem is and allows our support team to resolve most support calls immediately.

Training

To get new customers up and running quickly, Bostonpost focuses our staff and yours on what they can do best in the setup process. New customers gather and verify property information while Bostonpost handles all property setup and confi guration tasks.

Bostonpost takes full advantage of webbased technology to deliver extensive online implementation and training services that keep transition costs low while providing a safe, low stress process for users to adopt the new system.

When it’s time to start using the system, users complete a series of one-to two-hour online instructor-led training sessions. Users retain the most information by learning in stages close to the time they will actually use the new information.

Training sessions are reinforced with user guides, help documentation, and by simulating actual processing in a training database.

If online training does not suit your organization, trainers can customize an instructional program that does. We take pride in our reputation for great customer service delivered by a professional, caring, and knowledgeable support team.