Bostonpost recognizes that excellent customer service is the key to long-term customer relationships, and this is reflected in every interaction we have with our customers.
When our customers call, they do not hear a voice menu. Every customer call is answered in person, no matter how busy we are. We monitor call volume to make sure that enough support analysts are assigned to receive customer calls and to complete follow up tasks needed to resolve issues. We track the details of every customer contact into a case management database so that information does not have to be repeated if there are follow up calls.
In these and many other ways, Bostonpost strives to deliver responsive, high-quality support services to every customer, every day. We understand the importance of resolving your issue quickly and professionally when you call with a problem. Because all software and data is hosted by Bostonpost, our support staff can be online with each customer, immediately looking at the same information. This cuts the time required to find out what the problem is and allows our support team to resolve most calls immediately.
We take pride in our reputation for great customer service delivered by a professional, caring, and knowledgeable support team.
To learn to use the Bostonpost software, new users complete a series of 60 to 90 minute, instructor-led training sessions in an online classroom. Online training is effective and easy to schedule, and it avoids the hassle and expense of travel.
To maximize retention of new information, training sessions are completed before and after users start using the system so that new information is delivered close to the time it is needed. Property managers are ready to start working with the Bostonpost software after attending five online training sessions. Then, two training sessions covering advanced topics are completed after users have been using the software for a few weeks.
Training sessions are reinforced with user guides, help documentation, and simulations of actual processing in a training database.
Students can enroll at their convenience in any training session offered on a recurring schedule. When more than a few users need to be trained at the same time, group training is an economical alternative to individual open enrollment.
Along with our standard training curriculum, customized training sessions can be provided for your staff once prerequisite sessions are completed.