Support Services
To help customers get the most from our software, end users have immediate and unlimited access to experts on the Bostonpost customer support team. Because Bostonpost hosts all customer software and data, our support analysts have instant access to customer information needed to identify and resolve problems quickly.
Through phone communications and the myMRI Client Portal, Bostonpost customers enjoy immediate and unlimited contact with our support team. All calls into our support line are answered by a live support representative who works with you throughout the entire process, including any necessary follow-up calls. Because Bostonpost hosts all customer software and data, our expert support analysts have instant access to customer information needed to identify and resolve problems quickly; They see what you see as you are seeing it.
To get new customers up and running quickly, Bostonpost focuses its staff and yours on the best way to facilitate the conversion process. New customers gather and verify property information and a dedicated conversion technician works with the customer from start to finish.
Bostonpost takes full advantage of web-based technology to deliver extensive online implementation and training services that keep transition costs low while providing a safe, low-stress process for users to adapt to the new system.
We take pride in our reputation for great customer service delivered by a professional, caring, and knowledgeable support team, many of whom have extensive experience in the affordable housing and property management fields.
Training
To learn to use the Bostonpost software, new users complete a series of 60 to 90 minute instructor-led training sessions in an online classroom. Online training is effective and easy to schedule, and it avoids the hassle and expense of travel.
To maximize retention of new information, training sessions are completed before and after users start on the system so that new information is delivered close to the time it is needed. Property managers are ready to start working with the Bostonpost software after attending five online training sessions based on the activities that they perform day-to-day within Property Manager®. Advanced training sessions covering more detailed topics are completed after users have been using the software for a few weeks. A question and answer session is also available to users after one month of using the software; this class allows the users to work with a trainer and ask any questions that may have come up during their initial experience with the system. Though optional, this has become a very popular and helpful class as questions often arise after the user has had some time to work with the software in real-life situations.
Training sessions are reinforced with user guides, help documentation and simulations of actual processing in a training database.
Users can enroll at their convenience in any training session offered on a recurring schedule. When more than a few users need to be trained at the same time, group training is an economical alternative to individual open enrollment.
Along with our standard training curriculum, customized training sessions can be provided for your staff once prerequisite sessions are completed.
TRACS Processing
All stages of electronic HAP voucher processing can be outsourced to Bostonpost. With this service, our experts will:
- Create and transmit monthly HAP vouchers and tenant changes electronically to Contract Administrator or HUD on or before the monthly submission deadline.
- Research and resolve TRACS errors returned from Contract Administrator and resubmit corrected information
- Reconcile requested subsidy billing with received subsidy payments and ensure accurate follow up on adjustments
- Record subsidy payments received; ensure that your HAP voucher records are synchronized with your Contract Administrator to avoid recurring errors and payment delays
Accounting Reconciliation
The regulatory, compliance and audit demands of affordable housing present unique challenges both to property managers and accountants. The impact that day-to-day activities such as completing tenant certifications, processing gross rent changes, and managing turnovers has on property financial records must be understood and monitored to ensure consistently accurate financial reporting.
Bostonpost experts are available to assist with this essential task on a regular basis for a fixed monthly fee or as needed at an hourly rate.
Service
- Analyze all monthly activity to identify variances in gross potential and accounts receivable.
- Recommend appropriate corrective action to resolve discrepancies.
- Prepare monthly reconciliations and financial packages for entry into General Ledger
Benefits
- Minimizes year-end audit issues and explanations regarding variances and errors. A monthly reconciliation of financials results in fewer audit findings during the stressful audit season.
- Resolves accounting discrepancies quickly and allows accounting staff to complete monthly financial reporting in less time.
- Eliminates the need to hire and train additional accounting staff as your company grows by outsourcing reconciliation and variance resolutions to Bostonpost experts.
- Improves integrity between Bostonpost Property Manager and your financial accounting application.
Rent Billing and Lockbox
Tenant receivable processing can be outsourced to Bostonpost including:
- mailing monthly tenant rent bills
- receiving tenant payments from P.O. box
- scanning checks
- daily transfer of deposited payments to property operating account
- posting tenant payments
- delivery of transaction reports